In response to diversified client demands including studio opening procurement, bulk purchasing, foreign trade orders and customized projects, the company has established a three-in-one full-link service system covering pre-sales solution planning, on-sales production follow-up and after-sales support, delivering one-stop solutions for clients covering site layout & equipment matching, production delivery, installation and maintenance.

Full-studio Planning & Design Based on store area, room layout, curriculum system and budget range, we provide free Pilates studio equipment layout drawings, equipment lists and quantity allocation schemes. Configurations are divided into five-piece major apparatus sets, small-class classroom setups and private training single-room layouts, suitable for new studio launch and renovation of existing venues.

Product Selection & Parameter Briefing Our professional sales team offers one-on-one introduction on material differences, spring configurations, load grades, silent performance and upholstery color options of various Reformer, Trapeze Table, Wunda Chair and other models. We recommend well-matched equipment according to local customer positioning, and provide real photos, showroom videos and studio installation cases for reference.

Quotation & Tender Document Support We supply formal quotations, product specification sheets, qualification certificates, patent documents and third-party test reports. We assist clients with tender dossier preparation, document submission for warehousing and data coordination for government procurement projects.

Sample Experience & Factory Audit Arrangement Clients are welcome to book factory tours and test equipment prototypes in our showroom. For overseas buyers, we coordinate BSCI, CE, FSC and other factory audits to support on-site inspections by international purchasers.

Customization Communication We communicate requirements in advance including color modification, upholstery replacement, logo embossing, dimension fine-tuning and special structural customization, and rapidly deliver renderings and confirmed production lead times.

Dedicated Order Coordinator A dedicated order handler will be assigned after contract signing to release production schedules, confirm production start date, completion timeline and logistics milestones. Regular updates including real photos of welding, coating and assembly progress will be shared.

In-Production Quality Control Production is carried out strictly in accordance with agreed materials and craftsmanship. Production photos of key working procedures are available upon request. Batch orders undergo random sampling inspection to ensure every unit meets factory inspection standards.

Optimized Packaging & Logistics Multi-layer protective packaging adopts thick wooden crates, EPE pearl cotton and edge protectors to prevent collision and scratches during transit. We arrange dedicated truck delivery, less-than-truckload logistics or container sea freight based on destination, and provide tracking numbers and loading photos to monitor cargo transit status.

Shipment Verification & Document Delivery Before dispatch, we double-check product models, quantities, accessories, tool kits and manuals. Supporting documents including delivery notes, certificates of conformity, warranty cards and customs clearance documents (for export orders) will be provided for receiving reconciliation and customs clearance.

Priority Scheduling for Urgent Orders We open a priority channel for urgent stock preparation for new studios and time-sensitive engineering projects, coordinating production lines to shorten delivery cycles.

Extended Overall Equipment Warranty Multi-year warranty is offered for steel frame structures, slide rails and core spring systems. Corresponding warranty cycles apply to upholstery, foam and small hardware parts, with clear warranty coverage and free replacement standards to secure commercial operation.

On-Site Installation & Commissioning Guidance For large domestic orders and full-studio projects, professional technicians can be dispatched for unloading, assembly, leveling, spring resistance calibration and safety inspection. For small and medium orders, high-definition illustrated installation manuals, step-by-step videos and one-on-one remote online guidance are provided.

Lifelong Technical Consultation & Maintenance Support A dedicated after-sales communication channel is available. We respond promptly on working days for issues such as abnormal noise, stuck adjustment and accessory replacement. Regular spare parts can be applied for free; remote troubleshooting is provided for complex faults, and on-site maintenance will be arranged when necessary.

Value-Added Supporting Services for Studios We provide free equipment daily maintenance guidelines, spring care tips and cleaning solutions. We assist studios in designing equipment introduction posters, curriculum matching references and supporting operational materials for opening.

Exclusive After-Sales Service for Foreign Trade We support restocking for overseas warehouses and attach after-sales spare parts inside containers. English user manuals and overseas local spare parts delivery schemes are provided for international clients, coordinating handling of after-sales issues at destination ports.

Upgrade Service for Returning Clients We offer replacement of worn components, spring upgrades and upholstery refurbishment for old equipment. Returning clients enjoy preferential terms when purchasing additional apparatus, accompanying the sustainable development of studios in the long run.